Tenant Services


TENANT SERVICES

PROSPECTIVE TENANT INFORMATION

Leasing properties with us is simple. Complete an Application Form in full (see Tenant Forms), inclusive of the “Privacy Statement”. Once completed fax to us on 07 5596 3279, email to rentals@doughull.com.au or hand deliver to our office at Shop 41a, My Centre Nerang, 57 Station Street, Nerang. You will need to attach a copy of license or passport to your application and any other identification as well as previous rent receipts. If there is more than one person applying for the property each adult must complete an application form.

We aim to process all applications within two business days. Each application is subject to a credit and tenant database search. All applications are referred to the Landlord, who will ultimately make the decision. We advise all applicants of the Landlords final decision.

Once your application has been accepted and advised, lease documentation completed and security bond must be paid within 24 hours. On signing of the lease you must pay two weeks rent in advance and the bond which is equivalent to four weeks rent. You will also be given a “Tenant Information Kit”; this kit provides you with practical information relating to the property and your tenancy.

Your future rental payments can be made by cheque, direct debit or internet transfer. For security reasons we do not accept cash.

 

CURRENT TENANT INFORMATION

Keys

When you commence your tenancy you will be given one set of working keys to the premises. If you require extra copies they should be cut at your own cost. If you change any of the locks in the premises all associated costs will be at the tenants expense and if you do change the locks you are required under the Residential Tenancies Act ’97 to provide our office with a complete set of keys for any new locks likewise to any changes to Security Alarm Codes. We can recommend our preferred locksmith at your request.

In the event that you lock yourself out of your home contact the office to confirm that a spare set of keys is held. You can collect these during office hours with the usual photo identification. Keys can only be collected by a person named on the Tenancy Agreement. If this occurs out of hours contact our after hours emergency number where you will be referred to a locksmith. This cost is incurred by the Tenant.

Condition Report

This document is as equally important as the Lease Agreement you signed as it establishes the condition of the property at the commencement of your tenancy. The condition report is used as a comparison at periodic inspections, during the tenancy and at the end of your tenancy and is the basis on which your bond is refunded. Please ensure you check the condition report thoroughly upon moving in, you have three working days after the commencement of your tenancy to complete and return this report to our office. If you neglect to return a signed copy of this report, you could forfeit your right to object if there is a disagreement at the end of your tenancy.

Rental Payments

Rent is due and payable in full on the date of the lease agreement each week, this must be two weeks in advance at all times. We are vigilant in monitoring our arrears and pursuing outstanding money for our Landlords. Our methods are to reach you in the most convenient ways with the courtesy of an SMS message,email,  telephone contact or reminder notices. It is important that should unforeseen circumstances arise you cannot pay rental by the due date, that you contact your Property Manager to discuss the situation so we may update your landlord accordingly.

Repairs & Maintenance

We require all repairs and maintenance requests to be advised in writing to our office. When urgent attention to a problem is required, a phone request followed by confirmation in writing will be accepted. A copy of our maintenance request form is located in our Tenant Forms section. As we act on direct instructions from your Landlord Doug Hull Real Estate (and the Landlord) will not pay or reimburse any maintenance accounts not previously authorized or instructed by this office. In the case of and after hours emergency repair (as specified under the Residential Tenancies Act ’97), please contact 07 5596 4776 where you will be provided with a full list of our preferred trades people who can assist you.

Routine Inspections

Routine inspections are carried out by your Property Manager every three months. You are notified of a date and time in writing and should you wish to be present at the inspection and the time allocated does not suit, please contact our office to arrange a mutually convenient appointment time. Landlords are provided with a written report after each inspection of both the internal and external presentation of their property.

Vacating Premises

A minimum of 14 days written notice must be given to our Property Management Department (see Tenants Forms). This notice cannot be for a date earlier than the lease expiry date and the notice is taken from the date our office receives the letter. Please note that the rent is always payable up until the date all keys for the premises are returned to our office. After receiving your advice on vacating, your Property Manager will request availability of the premises for inspections to be undertaken prior to you vacating the premises. This will allow our office to show potential tenants through the property. The preference for these inspections will be at a time to suit all parties. In the event that you have to vacate earlier than the lease expiry date you will incur additional costs for breaking your lease agreement. Please contact your Property Manager to discuss your situation and for a full list of charges that will apply.

Changes to Tenancy Arrangements

Your Landlord has approved the tenancy in the names stated on the Lease Agreement. If a new person wishes to occupy the property, their application must be similarly approved with any change in occupants as this will affect the bond refund process when you vacate, therefore it is imperative that our department procedures are strictly adhered to. If the Lease Agreement is in joint or multiple names, all parties are individually and jointly responsible until further documentation has been approved and executed. In other words, if the Agreement is in multiple names and one party does not have funds to meet their commitment, all other parties are responsible to meet that commitment.

Tenant Forms

Click titles for:
Tenancy Application Form
Residential Tenancies and Rooming Accommodation Act 2008
Notice of Intention to Leave Form
Maintenance Request Form

If you wish to complete and submit any of the above Adobe Acrobat forms, print them out and fill in your details. These forms can be returned to us by:

Post:
Attn: Property Management
Doug Hull Real Estate
PO Box 161
NERANG QLD 4211

Fax: (07) 5596 3279

E-Mail: rentals@doughull.com.au

Note; Should any form require attachments include these with the information you send us